Privacy Policy
Effective Date: August 14, 2026
At Authentic Gem Lab (AGL), we understand that trust is the hardest mineral. Just as we verify and protect the authenticity of your precious stones, metals, and assets, we are committed to safeguarding your personal information. This Privacy Policy details how we collect, store, and utilize your information when you engage our laboratory services or visit our center in Delhi.
shield_lockStrict Contact Detail & Non-Disclosure Guarantee
We collect and maintain your contact number under a strict confidentiality protocol:
- Purpose of Collection: Your phone number is only requested for notifying you about your lab reports, certificate verification status, providing updates on new gems, and sales-related inquiries directly from our lab.
- Zero External Distribution: We do not sell, rent, trade, lease, or share your contact number or any of your personal details with any third parties, brokers, or external agencies outside of AGL Authentic Gem Lab.
- Opt-out Right: You can opt out of any marketing, gem updates, or sales-related SMS/calls at any time by contacting our direct helpline.
1. Information We Collect
We collect the minimum necessary data to provide high-integrity certification services and secure digital records:
- Customer Details: Name, optional email, and phone number when submitting assets for verification or filling out intake forms.
- Specimen Data: Weight, measurements, photographs, and scientific readings of Gold, Silver, Gemstones, Rudraksha, or Diamonds submitted for assaying.
- Digital Identifiers: Secure hash logs and system verification records generated during online certification lookup.
2. How We Use Your Information
AGL uses your information solely to:
- Generate and register laboratory grading certificates.
- Maintain the secure online report verification database to prevent counterfeit certifications.
- Notify you regarding testing progress, pickups, or billing.
- Communicate updates on new gems, market pricing, and lab announcements (only if subscribed).
3. Security & Scientific Integrity
All physical records and digital test signatures are stored on encrypted servers with restricted access. The visual macros, Raman spectrums, and radiography reports generated during testing are kept in our archive to allow subsequent online report verification by prospective buyers or sellers of certified gems.
4. Questions and Control
If you have questions about this policy, wish to update your records, or request removal of promotional communications, please contact us directly:
Authentic Gem Lab (AGL)
Shop No. 6, DDA Market, CSC-IV, Pocket C-8, Sector-8, Rohini, Delhi - 110085
Phone: 9643210025
Email: authenticgemlab@gmail.com